EOL Technical Requirements


The system requirements for using our EHS Learning Management System (Totara/Moodle) are modest.

All you really need is a solid, reliable internet connection and a modern web browser.

Microsoft Edge

IT recommends using the most recent version of Microsoft Edge as your primary browser. IT Can help you download Edge if it is not already loaded on your computer.

Chrome

For home use, we recommend the most recent version of Google Chrome

Download Chrome: https://www.google.com/chrome/

Upgrade Chrome: https://www.howtogeek.com/412273/how-to-update-google-chrome/

Internet Explorer

You can also use Internet Explorer 11 or higher

Download I.E.: https://www.microsoft.com/en-us/download/details.aspx?id=41628

Upgrade I.E.: https://www.wikihow.com/Update-Microsoft-Internet-Explorer

Safari (Mac Only)

OD has not done extensive testing on the Safari browser that is installed on most Apple OSx computers.

Update Safari: https://www.wikihow.com/Update-Safari-on-Mac

Internet Connection

You will require an internet connection to connect to our site.

Equipment:

Headphones or speakers attached to your computer.

Browser Add Ins

A PDF Reader

A PDF browser plugin will let you view PDFs in a browser window without opening a separate program. Most computers already have this plugin installed.

Download Adobe Reader at http://get.adobe.com/reader.  The download includes the browser plugin. To install this plugin, follow the prompts. You will need to call IT at 423-778-8324 to help you install if you are onsite.

Browser Troubleshooting

  1. Check supported browser versions. Check to see if your problem is related to known issues with your browser version, see above. You can check your browser version by going to https://www.whatsmybrowser.org/. This link will let you know if your browser is up to date.
  2. If your browser version is outdated, call 423-778-8324 and ask them to update you to the latest version.
  3. If your browser is up to date, clear your browser's cache. On most computers hitting the CONTROL SHIFT and DELETE keys will open up a dialog box to clear your cache. See https://clear-my-cache.com/en/windows.html
  4. Try a different browser and/or move to a different computer. You may find it helpful to have more than one browser installed on your computer. If you run into problems using Moodle, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with Moodle.

Still having problems?

If you are a New Hire, please email ehsod@erlanger.org directly.

Please fill out the EOL Helpdesk Form at: https://forms.clickup.com/f/h5b62-880/ZQ35FPFQ65LQSKMYAU

Contact the EOL helpdesk at eolhelp@erlanger.org or you can call 423-778-8324.